To ensure optimal care for our non-English speaking patients 24 hours a day, WRNMMC has access to a telephone interpreter service or to an on-site Foreign Language and Sign Language interpreter as well as document translation. Additional information can be found on the intranet at this link.
For a remote or in-person interpreter,* use this link to access more information via the intranet (must have CAC access).
On the rare occasion when the remote interpreter service will not meet your patient’s needs, a foreign language interpreter can be requested to come in person. To bring an interpreter on-site, follow the steps for “American Sign Language” shown below. Please note, this option costs more than the remote (telephone) option.
To cancel or provide more information about an in-person foreign language request, email: fljobrequests@signlanguageusa.com
For document translation, go to www.signlanguageusa.com.
For in-person American Sign Language services*
3-5 days advanced notice is required. Emergency requests will be processed ASAP but because the interpreter has to travel, some lead time is necessary.
We are charged for this service in 15 minute increments with a 2-hour minimum to cover the interpreter’s travel and time. Cancellations made less than 24-hours in advance will incur the 2-hour minimum charge.
Online (with 3-5 day advance notice):
- Go to www.signlanguageusa.com
- Click “Request an Interpreter” (at the top of the page)
- Follow the prompts
By Phone (emergency requests):
- Use this method when an in-person interpreter is needed in less than 3 days.
- Call 703-628-5472
To cancel or provide more Info about an ASL request, email: asljobrequests@signlanguageusa.com
*It is the responsibility of the unit, ward, clinic or individual requesting an In Person Interpreter to request and verify base access or to meet the interpreter at the Visitor Center/Gate.
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