Answered By: Ann Holman
Last Updated: Aug 18, 2023     Views: 290

BLUF: Use Firefox and ask a librarian for help.

Are you having problems getting to full text articles and/or library resources when on a networked computer?

For example, if you are in PubMed and click on the purple "Locate@Darnall" button, you may get a login screen and then an error message about a "Bad Request" message. You may also have problems opening up PDFs, sites asking for a DHA login, or see that content is blocked by "Menlo Security."

The DML staff are working on solutions. In the meantime, the best thing to do when on a WRNMMC networked computer is to use Firefox as your browser, rather than IE/Edge or Chrome. (If you don't see Firefox on your WRNMMC computer, look for it in the Software Center and download temporarily or call the GSC help desk, 1-800-600-9332, for a permanent install.) You should have fewer problems when off the network and using your EZproxy account login. This not a perfect fix, but it takes care of many problems.

If you still have problems getting to library resources or need help with OpenAthens, contact the DML. Tell us what browser you are using and what you are encountering. We may ask several clarifying questions before we can give you a solution, so please bear with us as we work through these access issues.

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